I would like to Return the Items?

That’s Sad. 🙁 Do Give us a feedback on live chat, if there’s something specific due to which you would like to return. We will try to improve.

No worries, we offer full refund in case of returns. You can ask for Store credits in H&S Account or money back in your bank account. 

You can initiate the Return within 7 days of receiving your package. 

  1. Pick up of order items within 24-48 working hrs. No pickup on Sundays or Public holidays. Please repack the items in package received. 
  2. Your Return package will be delivered to us within 5-7 days. The Items are then checked by our QC team and the refund is initiated within 24hrs.
  3. Return Process Timeline: 5-7 days
  4. IMPORTANT: The items need to be unused, tags intact and unaltered. In case of the above conditions the Return request will not be accepted.

Customer Query: Why does it take 5-7 days for the package to be delivered to you, where as you order delivery takes only 2 days or so?

Answer: The reverse pickup companies usually use Surface mode of shipments due to which it takes more time for the reverse pickup shipments to be delivered to us.  

Talk to us on Live Chat , or mail us at ninja@henryandsmith.com or call us at +919811986536 to initiate the request. You can also contact us using the “Submit a Request” link below. 

Submit a Request