Welcome to H&S Customer Service



Seek us out : ninja@henryandsmith.com

For questions that do not concern online shopping:

Email: contact@henryandsmith.com

Opening hour:

Monday to Friday: 10:00 – 18:00
Saturday: 10:00 – 15:00


In checkout, you can choose between payment online or cash on delivery. Delivery can be made at your home or any alternate address.

Delivery time: within 7 working days

Delivery days: Monday to Saturday

Shipping cost: Rs. 70 below Rs. 1000 Order Value,

Free Shipping above Rs. 1000 Order Value

Order Dispatch

In case of Cash on Delivery orders, a confirmation call will be given within 12 hours of placing the order. After confirmation the order will be dispatched from our warehouse in the next 24 hours, and tracking details will be shared on mail. You can check your order status under My Account as well.

In case of Online payment, the order will be dispatched within 12 working hours.


The Tracking id shared on mail can be tracked on respective logistic partners website. In case of issues, feel free to drop an email to ninja@henryandsmith.com. Our logistics partners for deliveries are FedEx, Delhivery and GoJavas.


If you choose cash on delivery, the package will be delivered between 12:00 PM – 08:00 PM. We request you to keep the sufficient cash and change ready, the delivery person may not have change in hand while making the delivery. The Estimated delivery date is mentioned when you track your package. The packages cannot be delivered on Sunday, due to weekly holiday. In case of online payment, the package will be delivered between 12:00 PM- 8:00 PM during Monday to Saturday.

What happens when you are not at home?

In case you are not at home, our logistics partners will re-attempt to deliver the package in the next working day. Or you can call the customer care and ask them to get the package delivery re-attempted at a certain date.