FAQs

What is Delivery Time?

We deliver within 2-3 working days in all metro cities and 4-7 days in non-metro cities.

What is Your Fit Rate?

We have 93% fit rate.

Is your Chinos Stretchable?

The products are made of Cotton Twill fabric with an add on of 3% Spandex stretch for an extra comfort and mobility!  This stretch cotton is sturdy, form-fitting, and comfortable - a fabric you can run, sit on the floor, live in. The added spandex gives it a resilient, durable finish

Do you offer Exchange and Returns?

Yes, we do offer 1 complimentary free exchange and return pickups for our customers. The pickup will be initiated within 24-48 hours of request. No pickup on Sundays or Public holidays.

What is your Return/Refund Policy?

You can initiate Return request within 7 days of receiving your package. The pickup will be done within 24-48 hours of return request initiation. After return request initiation, maximum 3 attempts will be made for pickup. No pickup on Sundays or Public holidays. The items need to be unused, unaltered and with all the original tags intact. In case the products do not meet the above conditions, the return request will not be accepted.

If you have ordered from our online shop, you are welcome to return the item. The refund can be taken in Bank account or Store Credits according to your choice.

For further references, follow link: https://henryandsmith.com/pages/return-policy

What is your Exchange Policy?

We offer Free Size Exchange for all our orders. You can initiate your exchange within 7 days of receiving your package. Within 3 days of exchange request initiation, Maximum 3 attempts will be made for pickup. No pickup on Sundays or Public holidays. The items need to be unused, tags intact and unaltered. In case of the above conditions the return request will not be accepted.

For further references, follow link: https://henryandsmith.com/pages/exchange-policy

 

Is there a difference in Color of the chinos in the image and the original piece?

Yes, there is a slight difference in the original color of the chinos in comparison to the color tone of the chinos shown on the website due to the lighting and background setups used for the photo-shoots.

But still the colors are vibrant and you will fall in love with them.