FAQs

What is Delivery Time?

We deliver within 2-3 working days in all metro cities and 4-7 days in non-metro cities.

What is Your Fit Rate?

We have 93% fit rate.

Is your Chinos Stretchable?

Yes, our chinos are stretchable.

Do you offer Exchange and Returns?

Yes, we do offer 1 complimentary free exchange and return pickups for our customers. The pickup will be initiated within 24-48 hours of request. No pickup on Sundays or Public holidays.

What is your Return Policy?

You can initiate your return within 7 days of receiving your package. The pickup will be initiated within 24 hours of request. Within 3 days of return initiation, Maximum 3 attempts will be made for pickup. No pickup on Sundays or Public holidays. The items need to be unused, tags intact and unaltered. In case of the above conditions the return request will not be accepted.

For further references, follow link: https://henryandsmith.com/pages/return-policy

What is your Exchange Policy?

We offer Free Size Exchange for all our orders. You can initiate your exchange within 7 days of receiving your package. Within 3 days of exchange request initiation, Maximum 3 attempts will be made for pickup. No pickup on Sundays or Public holidays. The items need to be unused, tags intact and unaltered. In case of the above conditions the return request will not be accepted.

For further references, follow link: https://henryandsmith.com/pages/exchange-policy

What is your Refund Policy?

If you have ordered from our online shop, you are welcome to return the item. The refund can be taken in Bank account or Store Credits according to your choice.

For further references, follow link: https://henryandsmith.com/pages/return-policy

Is there a difference in Color of the chinos in the image and the original piece?

Yes, there is a slight difference in the original color of the chinos in comparison to the color tone of the chinos shown on the website due to the lighting and background setups used for the photo-shoots.

But still the colors are vibrant and you will fall in love with them.