I would like to Return the Items?
That’s Sad. 🙁 Do Give us feedback on live chat, if there’s something specific due to which you would like to return. We will try to improve.
No worries, we offer a full refund in case of returns. You can ask for Store credits in H&S Account or money back in your bank account.
You can initiate the Return within 7 days of receiving your package.
- Pick up of order items within 24-48 working hrs. No pickup on Sundays or Public holidays. Please repack the items in package received.
- Your Return package will be delivered to us within 5-7 days. The Items are then checked by our QC team and the refund is initiated within 24hrs.
- Return Process Timeline: 5-7 days
- IMPORTANT: The items need to be unused, tags intact and unaltered. In case the above conditions are not met the Return request will not be accepted.
I would like to Exchange my items?
Do not like the colour? Or the size doesn’t fit? Want some other product in place of the one you ordered? No worries. We offer 1-time complimentary Size exchange or Product exchange for any of our orders.
You can initiate the exchange within 7 days of receiving your package.
- Pick up of order items within 24-48 working hours. No pickup on Sundays or Public holidays. Please repack the items in the package received. In case of Prepaid orders, please don’t ship the socks received as a part of Prepaid Order campaign.
- The new package is shipped by us containing the new items and delivered to you.
- Exchange Process Timeline: 3-5 days
- IMPORTANT: The items need to be unused, tags intact and unaltered. In case the above conditions are not met the exchange request will not be accepted.
Customer Query: Why does it take 5-7 days for the package to be delivered to you, where as you order delivery takes only 2 days or so?
Answer: The reverse pickup companies usually use Surface mode of shipments due to which it takes more time for the reverse pickup shipments to be delivered to us.
*Please note items : Socks, Inner-wear & Sunglasses cannot be returned or exchanged.
Talk to us on Live Chat , or mail us at [email protected] or call us at +919811986536 to initiate the request. You can also contact us using the “Talk to us ” link below.